The Training of Food Handlers
By law, those responsible for running a food business must ensure that food handlers receive food safety training which is ‘commensurate’ to their level of responsibility. In other words, the level of training that each food handler receives should be appropriate for their individual job role and work activities. This basically means that food business operators are required to evaluate the risks associated with the different job functions their food handling staff perform and then provide them with the appropriate food safety training.
Failure by food business owners to follow high standards of food safety can easily cause food to become defiled or contaminated, resulting in potentially fatal consequences for the business’ customers and financial disaster for the business’ owner.
The Benefits for Employers
Whilst the law does not demand that all employees go through a formal or an accredited food safety training programme, it would be very inadvisable to not do so. Based on our experience and dialogue with food business operators from a wide range of sizes and sectors within the food industry, the message is that these recognised courses are inclined to be more rigorous and the outcome in most cases tends to be a lot better; promoting a greater level of work engagement from staff and an increased commitment to their job requirements and areas of responsibility.
Employers should not see training as an optional extra or just as something to ‘get done’ to ‘tick’ the proverbial ‘box’. Neither should it be viewed as something to do to placate auditors or enforcement officers. But rather, as something positive which can have a direct effect on peace of mind and the overall profitability and reputation of the business.
The Benefits for Employees
As well as complying with the law, the main benefit of investing in training is ensuring that staff members are equipped to carry out their jobs competently, safely and confidently. It also ensures that standards across the establishment remain high and that consistency is maintained. As well as enabling employees to keep their knowledge and skills up-to-date, staff training also has a direct impact on morale and productivity. For example, where staff members recognize that the business owners value their contribution because they have invested in training and development, this will generally show in greater commitment and longevity, and retaining skilled staff is key to any successful business. Just on a practical level, trained staff who are motivated to come to work because they feel valued is what all potentially successful businesses need.
Training does not stand alone
Training does not stand alone nor is it a panacea against food poisoning, mal-practice or contamination. Remember that knowledge without application is effectively useless. It is imperative that knowledge gained from training is applied. It is worth noting that in a lot of food poisoning outbreaks, ignorance is not always responsible.
Training should be underpinned by effective supervision, and is something that is not a ‘once for all’ event. Refresher training and Continuous Professional Development (CPD) should be carried out regularly to ensure that skills and knowledge are kept up-to-date.
Want a successful food business?
Start by investing in staff training!
CaterSafe can deliver a range of on-site and off-site courses by professional trainers, ensuring that you and your staff comply with the law and develop skills and knowledge to enhance your business.
For more details, please contact a member of our training team.