Upon booking a training course with CaterSafe Consultants Ltd our clients must abide by the following terms and conditions.


All fees are payable either in advance of the course, on the day of the course or as specifically arranged with the Training Manager of CaterSafe Consultants Ltd. We reserve the right to refuse admission to the course until the course fees are paid in full. Any fees agreed are correct at the time of quotation, however, should the fees alter thereafter, you will be informed no later than two weeks before the course start date.


We will only issue certificates upon receiving full payment of the course fees, unless otherwise arranged. Certificates will remain the property of Catersafe consultants Ltd. until full payment is made. Upon receiving payment, all outstanding certificates will be issued to candidates within 10 working days. Please note that should the certificates be issued directly by an external awarding body, then the delivery of them may take longer. Please also note that any late payments may incur an interest charge or, in the case of continued payment delay, legal action.

Cancellation Fees:

Should you cancel your placement on a course, you may be subject to the following payments:

  • Cancellation 0-14 days before course: Full course payment
  • Cancellation 15-28 days before the course: 50% of course fees
  • Cancellation in excess of 30 days  before the commencement of the course: 0% of course fees.

We reserve the right to cancel any course at any time. However in the rare event of this happening, we will offer you an alternative placement at a later date.

Course Contact Hours:

As many of our courses are accredited by such awarding bodies as the Chartered Institute of Environmental Health (CIEH) and Highfield (HABC), we are required to ensure that the candidates for these courses have a specific level of tutor contact hours. Therefore, should any of our candidates arrive late for a course, Catersafe Consultants Ltd reserve the right to refuse admittance for training if we consider that a candidate will not gain sufficient knowledge or skill in the time. The typical minimum attendance requirement is circa 80%. If such a situation occurs then the full course fee will still be eligible for payment.

Providing Courses at your Workplace:

Working time regulations prevent an employee from working on a night shift and then subsequently attending a day course immediately after working that night shift. Legislation states that workers have the right to 11 hours break between shifts. We would value it if you, the employer, would ensure that this legislation is adhered to.

To prevent identity fraud, candidates are asked to provide photographic identification in the form of a valid driving licence, valid passport, valid warrant card, employee ID lanyard or a student ID card. Please note that without the relevant and specified identification, the candidate will still be able to participate on the course, but will not be eligible to take any examinations or assessments.