Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)

The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

How long will it take me to achieve this qualification?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43-hours, 32-hours of which are guided learning (GL).  The delivery may be adjusted in accordance with learners needs and/or local circumstances.


How is the qualification assessed?

This qualification is assessed by:

Unit 1: Managing conflict in the workplace when dealing with Customers, Service Users or the Public.

Assessed by a 30-question multiple-choice examination.


Unit 2: Delivering Scenario-based conflict management training

Assessed by a portfolio of evidence.

Credit Value: 4


What next?

After completing this qualification, further learning may include:

  • Highfield Level 3 Award for Deliverers of Physical Intervention Training within the Private Security Industry

For more details, please contact a member of our training team.

 Office: 01233 822201

 Mobile: 07513022881