When you are so involved with the day-to-day running of the business, or perhaps don’t have the time to see the daily operations of your business, a mystery diner can help to know how your staff are performing. At CaterSafe Consultants, we offer a mystery diner service that can help you to manage and improve your service.
What Are The Benefits Of A Mystery Diner?
- Provides an objective review of how your business functions
- Offers advice and improvements for the customer experience
- Enables you to rectify issues before they start to impact your customer numbers
- Allows you to truly understand how a customer interacts with your business
- Ensures service always remains consistently high.
Why Choose CaterSafe For A Mystery Diner?
At CaterSafe Consultants, we have a team of industry professionals who know how excellent customer service should be. We can methodically and fairly assess your service from a customer perspective. With our service, we will have a professional reviewer visiting your premises incognito. We can either schedule a mystery diner experience or offer surprise visits throughout the year to best suit your needs.
After the service, we will then provide a full written report for reference and well as a face to face debrief. We will be happy to answer any questions so that your staff have full knowledge of what we were looking for.
Many food businesses adopt a mystery diner programme as it can help to check every aspect of the service including;
- Interior and exterior appearance
- The menus and marketing
- Cleanliness and ambience
- Food presentation and quality
- Customer service and support
- Staff knowledge and sales technique.
We can help all food and beverage businesses from bars to restaurants, hotels to takeaways and cafes. Simply get in touch with your requirements, and we’ll arrange a schedule and report system that suits your objectives and addresses any operational challenges you face.
Contact CaterSafe Consultants today about Mystery Diner
Call the team now on 01233 822 201.